“Kind words do not cost much. Yet they accomplish much.”
Blaise Pascal, Mathematician, physicist and inventor
Lately, I’ve been thinking about and hearing much talk about “service with a smile”. It doesn’t cost anything to be kind to others, to take into consideration that someone else may be having a bad day, have some pain or discomfort or simply be going through trying times. Service-based industry is dependent on customer satisfaction and how better to achieve that than to provide service with a smile.
“Remember not only to say the right thing in the right place, but far more difficult still, to leave unsaid the wrong thing at the tempting moment.” – Benjamin Franklin
At Pilates in the Grove, we strive to provide “service with a smile”. By that, I don’t mean that your Pilates instructor should be cheesily grinning throughout your class but that they should be considerate and...